Privacy Policy

Chaos to Calm ("we", "us", "Chaos to Calm") is committed to protecting your privacy. This policy explains what personal information we collect, why, and how it's handled, in line with the New Zealand Privacy Act 2020.

What we collect

We collect personal information you give us directly, and some information automatically through analytics.

• Contact form: your name, email address, the stage you select, and the message you write, when you submit the enquiry form on this site.
• Newsletter sign-up: your email address, when you subscribe to the One Step Calmer newsletter.
• Analytics: general, non-identifying information about how visitors use this website — pages viewed, time on site, and general location — via Google Analytics and Metricool.
• Client work: if you engage Chaos to Calm as a client, further business information you share as part of that engagement, covered separately by the terms of that engagement.

How we use it

• To respond to your enquiry and follow up on a possible engagement.
• To send the One Step Calmer newsletter, if you've subscribed — you can unsubscribe at any time via the link in every email.
• To understand how the website is used, so it can be improved.
• To meet legal and accounting obligations where relevant.

We do not sell or rent your personal information to third parties, and we don't use it for anything beyond what's described here.

Who it's shared with

Your information is only shared with the service providers that help run this website and business, and only as needed for them to provide that service:

• Netlify — hosts this website and processes contact form submissions.
• MailerLite — manages the newsletter mailing list.
• Google Analytics and Metricool — provide website analytics.

Some of these providers may store data on servers outside New Zealand. Each is a reputable, widely used service with its own privacy and security standards.

How long we keep it

Contact form enquiries and related correspondence are kept for as long as reasonably useful for business and record-keeping purposes. Newsletter subscriber details are kept until you unsubscribe. You can request deletion at any time — see "Your rights" below.

Cookies and tracking

This site uses cookies and similar technologies from Google Analytics and Metricool to understand site usage, and from MailerLite if you interact with the newsletter form. These don't collect sensitive personal information and are standard for most business websites.

Your rights

Under the Privacy Act 2020, you have the right to access the personal information we hold about you, and to ask us to correct it if it's wrong. You can also ask us to delete your information or unsubscribe from communications at any time.

To make any of these requests, email angela@chaostocalm.co.nz.

Confidentiality of client information

Anything shared in the course of a client engagement is treated as strictly confidential and is never discussed with others or used outside the scope of that engagement. If a confidentiality agreement is required, we're happy to sign one you provide.

Changes to this policy

This policy may be updated from time to time to reflect changes in how the business operates or in relevant law. The latest version will always be available at this page.

Contact

Questions about this policy or how your information is handled? Email angela@chaostocalm.co.nz or use the contact form.

Last updated: September 2026.